The ICT Unit, including the ICT Administrator, offers daily technical support, maintains LAN systems, PABX telephone stations, and supports UN websites, under the supervision of the Common Premises Manager and UNDP ICT Analyst.

Duties and Responsibilities of ICT Administrator 

• Comply with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
• Support the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services;
• Provide inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs);
• Provide inputs to preparation of results-oriented work plans;
• Provide helpdesk support to the tenants of UN Common Premises and agencies/projects located outside;
• Provide advisory support on hardware and software requirements;
• Arrange the minor repairs/ fixes of hardware;
• Ensure maintenance and programming of the telecommunication equipment;
• Ensure LAN Administration;
• Initiate procurement of ICT equipment;
• Ensure administration of e-mail accounts and e-mail groups;
• Ensure the web-site content management;
• Maintain the CO hardware and software packages;
• Implement and promote Green ICT Technologies;
• Contribute to regular ICT knowledge sharing and learning for users;
• Perform other tasks as required.

Cross-Functional & Technical Competencies

Business Management: 

• Communication:  Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose
  communication methods depending on the audience; Ability to manage communications internally and externally, through media, social media and other appropriate channels;
• Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs; Provide inputs to the development of customer service strategy; Look for ways to add value beyond clients’ immediate requests; Ability to anticipate client’s upcoming needs and concerns;

Information Management & Technology:

• IT Security Management: Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable.
• IT Continuity and Disaster Recovery: Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset.
• Network, Communication and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.
• Applications Management: Ability to set-up, develop, support, and maintain applications. Expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets.

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Required Skills and Experience in ICT Administrator