UNDP ICT Associate (Nationals Only) || Apply Now

Under the guidance and direct supervision of the ICT Analyst, the ICT Associate supports the provision of ICT services in the Country Office including ICT management systems, daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice to management on the use of new technologies that will enhance the UNDP Pacific office operation and productivity.

Duties and Responsibilities of ICT Associate

Support implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and procedures for the Pacific office technology environment.
• Contribute to the elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in consultation with office management.
• Participation in development and implementation of ICT annual plan.
• Provision of support to the use of ERP functionality for improved business results and improved client services.

Ensures effective functioning of CO hardware and software packages, focusing on the achievement of the following results:

• Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
• Support the implementation of corporate UNDP systems.
• Facilitate software for high impact results (office management system, electronic registry, etc.).

Ensures efficient networks administration, focusing on achievement of the following results:

• Operation of network utility procedures defining network users and security attributes, establishing directories, menus and drive-mappings, configuring network printers and providing user access.
• Troubleshooting and monitoring of network problems. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
• Maintenance of up-to-date parameters of information for the network clients and electronic mail.
• Networks administration support to other UN agencies as required and preparation of bills for recovery of costs for the services provided.

Provides web management services, focusing on achievement of the following results:

• Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).
• Creation, maintenance, troubleshooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.

Provides administrative and technical support, focusing on achievement of the following results:

• Provision of advice on and assistance in procurement of new ICT equipment for the Pacific office and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
• Maintenance of an up-to-date inventory of the software and hardware.
• Provision of ICT support to key onsite and offsite events.
• Provision of technical advice on ICT projects of the CO.

Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Participation in the organization of training for the Pacific office staff on ICT issues.
• Maintenance of staff training profiles.
• Synthesis of lessons learned and best practices in ICT.

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Required Skills and Experience