This position is located in the Division of Administration, Information and Communication Technology (ICTS) under the supervision of the United Nations Staff Mutual Insurance Society against Sickness and Accident (UNSMIS) Vital Business Service (VBS) Team Lead.

Responsibilities 

Within limits of delegated authority and depending on location, the Information Systems Officer may be responsible for the following duties:
•Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, participates as a member of a development team with responsibility for major components of the more complex systems.
•Develops detailed system and other functional specifications and user documentation for major systems.
•Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.
•Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.
•Develops and maintains computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.
•Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
•Develops training materials, operating and user manuals; trains staff in assigned systems.
•Develops disaster recovery plans and ensures appropriate planning and training of those responsible.
•Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.
•Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
•Facilitates communications between ICTS and its clients for good client relations. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and ICTS, for either specific IT services or general technology support, including any charge back mechanisms.
•Handles all aspects of contract administration including establishment of service level agreements with vendors and charge back policy for users.
•Provides guidance to, and may supervise, new/junior staff, consultants, etc.

Education Requirement 

Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree. Certification in ITIL Foundation is desirable. Certification in PRINCE2 Practitioner is desirable.

Work Experience 

A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area. Experience with Java is desirable. Experience with SQL, Oracle PL/SQL or MySQL is highly desirable. At least three years hands-on technical experience on five or more of the following technologies is desirable: HTML, CSS, JavaScript, J2EE, Hibernate, Spring, MongoDB, Pentaho, Grails, Groovy, Adobe Flex.

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