Engineering Jobs at Sony, Barcelona

Position: Product Engineer

Responsibilities

The product Engineer will do the following functions

• Support of the various product design groups.
• Validation of translations of user menu’s and (electronic) instruction manuals.
• Prepare infrastructure and environment to allow product design groups to execute design validation and pre-certification activities in the local environment.
• Conduct Home trial evaluation was requested to detect manufacturing issues and long term usability issues for our after-sales support market.
• Report market Quality issues and interface directly when needed with the customer. Also, need to perform a high level of FVA (fault verification analysis) and more in-depth RCA (root cause analysis).
• Collect VOC (Voice of the customer) and ensure this VOC is fed into the business in a timely and accurate manner.
• Support Product Quality improvement activities and Product Quality reporting. This includes the responsibility to ensure that all Quality Reporting from external parties is optimized for speed, accuracy, and completeness.
• Analysis of country-specific call and repair data, in order to detect potential quality issues in a very early stage.
• Support the local Service Network, this includes visit local service partners, agree short – and midterm improvement activities. Similarly, follow-up on agreed projects between SONY and outsourced partner (new product line training/repair reasons / technical support).
• Furthermore, provide an overview of the service drivers and suggest corrective action plans.

Requirements

The ideal candidate will have the following qualifications

• University degree (or equivalent) in Electronics or Engineering. In addition to that, excellent verbal and written usage of Spanish & English.
• Demonstrable broad knowledge of Product Technologies & Technical know-how linked to Mobile Telecomms and home entertainment electronics.
• Experience in dealer and retail service relationships.
• Demonstrable ability to carry out Engineering and Quality Management & Reporting tasks to a very high level of competence, with multiple stakeholders.
• Able to work remotely without direct supervision.

Sony is the largest music entertainment business in the world, the largest video game console business and one of the largest video game publishing businesses. In addition to that, it is one of the leading manufacturers of electronic products for the consumer and professional markets, and a leading player in the film and television entertainment industry.