The applications for the post of Reception Assistant at Houston Community College have opened.

• The candidates must operate multi-line telephone system to relay incoming and intra-system telephone calls.
• Additionally, they should provide information and directions to callers and visitors in an efficient and courteous manner
• Also, communicate with a culturally diverse population. Under direct supervision, perform basic front office duties.

Responsibilities

The incumbents will do the following duties as a Reception Assistant at Houston Community College

• They should answer and transfer telephone calls, handling multiple lines;
• Also, they should expedite phone calls by giving clear, concise, specific information
• They will provide excellent customer service to all callers and visitors as well as current and correct information to visitors and callers.
• Additionally, they will provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department
• Furthermore, they should greet visitors and directs them to appropriate personnel or department
• Moreover, they should maintain and update the phone list for college offices and departments.

Qualifications

The interested candidates require the following qualifications

Education

• High school diploma or equivalent required.

Experience

• One year of related experience required; two years preferred.
• Also. they prefer switchboard experience.

Required Knowledge and Skills

• Excellent communication skills, including phone skills;
• Knowledge of schedule, catalog, events, calendar, and other colleges/system events and activities;
• Knowledge of all telephone functions, such as hold, transfer, conference calls, etc.
• Ability to listen and to understand oral communication;
• Customer service skills
• Also, neat personal appearance.

About the University

Houston Community College (HCC) is an open-admission, public institution of higher education offering high-quality, affordable education for academic advancement, workforce training, career development, and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades.

• Visit the official website to apply.