Apply for the Vacancy for Support Center Representative at Harvard University. The category of the position is  Administrative Assistants.

Job Summary

The Harvard University Employees Credit Union (HUECU) is one of the fastest-growing Credit Unions in the country and a leader in our industry. As a not for profit cooperative, it puts its members’ best interests first. Additionally, the University is passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU’s philosophy. Its mission is to enhance the members’ lives by developing and offering trustworthy products that are easy to understand, easy to use, and best suited to meet their financial needs.

Duties

• Maintains an “available” phone status according to Support Center policy.
• Additionally, the candidate adheres to all organizational and departmental policies.
• Receives and responds to member inquiries in a timely and accurate manner.
• Also, he/she assists members with technical issues related to the website or mobile app.
• Maintains a neat and clean workstation and assists in maintaining overall department appearance.
• Likewise, Open Accounts/Certificates/IRAs, including the processing of IRA transfers, rollovers, and required minimum distributions.
• Processes transactions: transfers, withdrawals, loan payments, etc.
• Balances daily drawer when required. Familiar with all aspects of the daily settlement.
• Likewise, the incumbent assists with solving complex issues and complaints, with the ability to identify and escalate issues to a supervisor as appropriate.
• Assists members with domestic and international wire transfers.
• Also, he/she multi-tasks, sets priorities, and manages time effectively.

Qualifications for Vacancy for Support Center Representative

Basic 

• Fluency in English and Spanish।
• Additionally, associates Degree or a minimum of two years of related training beyond High School
• Also, the incumbent must possess a solid understanding and experience of basic browser functions/requirements for P.C.’s and MAC’s, such as Google Chrome, Internet Explorer and Firefox.

Additional Qualifications

• Must possess strong attention to detail, have excellent organizational skills, and the ability to multitask in a fast-paced environment.
• Likewise, excellent verbal and written communication skills required to fulfill member requests and ensure member satisfaction.
• Also, the ability to work collaboratively across the organization and as part of a team.
• Must have a solid understanding of Microsoft Word and Excel.
• Additionally, the ability to apply sound judgment while executing expectations and instructions.
• Ability to work early Saturday and extended weekday hours as required on a rotational basis, based upon the business needs of the Support Center and Credit Union.
• Furthermore, the ability to work remotely based on Support Center and Credit Union needs.

Physical Requirements

Ability to lift up to 40 pounds and stand for extended periods of time.

Working Conditions

Office environment

Visit the official page for more information.