Twitter calls application for the vacancy of Cybercrime Agent in Singapore. This position is for a highly motivated, goal-oriented, team player to join our Cybercrime Policy team in Singapore. Success in this role requires someone who is curious, analytical, disciplined, proactive, and has a knack for managing multiple tasks efficiently.

Summary

As a Cybercrime policy specialist, the incumbent will be responsible for handling a high volume of requests in an efficient and timely fashion, enforcing relevant policies, providing policy explanations to users, ensuring the internal legal and communications teams are up to speed on the work the team do, and contributing to policy development. Candidates will also conduct research and investigations to help us gather global intelligence and mitigate threats. As a member of this team, the position is part of a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves.

Responsibilities

Candidates at this Vacancy of Cybercrime Agent will be responsible for the followings

• Resolve reports of abuse/rules violations, quickly and efficiently.
• Work closely with other teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues and other escalated matters.
• Compile documentation regarding issue resolution for team policy areas.
• Monitor key trends in behaviors and hotspot markets and feed those trends into our global policy development process.

Eligibilities 

In order to be eligible for this position, candidates must be

• Familiar with processes and tools used for increased efficiency.
• Exceptional business judgment and strategic thinking; extremely detail-oriented.
• Excellent communication, and writing skills.
• Work well under tight deadlines.
• Patience, determination, flexibility, and grit.
• Familiar with and have respect for the norms of different cultures.
• An active Twitter user with a passion and enthusiasm for protecting user privacy and freedom of expression.

Requirements 

• Complete fluency in English; Bilingual written and oral fluency in Japanese to manage the Japanese market
• Availability to work weekend coverage (Standard schedule: Tuesday-Saturday or Sunday-Thursday);
• Experience using third-party ticketing systems (e.g., Zendesk, Service Cloud, etc.);
• Experience with legal document intake/processing, safety policy or other legal operational experience;
• Bachelor’s Degree or equivalent relevant education/experience.

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