2023 Senior Program Manager, Travel and Visa Services(The World bank) 

2023 Senior program manager position is based at the Bank’s headquarters in Washington, DC . The appointment for this position, will be for a Three-years Term contract, with possible extension based on business needs.

Duties and Accountabilities

The Senior Program Manager works independently under the Manager, GCSTC. Duties and accountabilities include:

•  Responsible for day-to-day management of the World Bank’s global travel program, including management of the GCSTV Unit and travel suppliers supporting the program.
• Determine GCSTV work program priorities, overseeing multiple, concurrent projects from inception to completion.
• Contribute to strategy, analysis, and policy formulation.
• Implement and interpret World Bank travel policy for travelers and travel approvers; provide direction on World Bank travel policy to contracted vendors.
• Promote the advancement of the travel program with emerging technologies, while tailoring to the World Bank’s culture, systems, and processes.
• Support emergency evacuation of World Bank staff worldwide during civil unrest, natural disasters, etc.
• Develop and negotiate pricing and relevant business terms in contracts for the delivery of travel services, ensuring cost efficiencies.
• Negotiate and manage global preferred airline agreements.
• Oversee global preferred hotel program, including annual hotel rate solicitation and city ceiling process.
• Manage GCSTV budget and payment to suppliers.
•  Keep abreast of industry developments and benchmark the program against comparator organizations.

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Selection Criteria for 2023 Senior Program Manager : 

•  Master’s degree with 8 years of experience or equivalent combination of education and experience.
• Extensive knowledge of travel service delivery in international markets (i.e., travel agencies, airlines, hotels, corporate credit cards, etc.).
• Experience working in a culturally diverse environment.
• Strong understanding of travel management company pricing methodologies.
• Demonstrated professional leadership and ability to lead a team of travel professionals in the execution of projects.
• Strong contract management experience, with focus on service performance and cost.
• Proven experience managing and negotiating the procurement of travel services (i.e., technology, airline, hotel).
• Ability to manage a team and coach/mentor team members.
• Strong interpersonal skills, ability to interact effectively with clients and colleagues from various cultural backgrounds.
• Strong customer orientation and ability to deal with sensitive issues and challenging clients, while demonstrating a high level of diplomacy.
• Strong presentation skills, with ability to tailor style and approach to fit corresponding audience.
• Excellent teamwork skills including an open and collegial work style.
• Ability to support a variety of tasks concurrently while under time constraints.
• Ability to communicate effectively, in writing and orally, with contractors and clients at all levels.
• Must be willing to be based in Washington, DC and be in the office.

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For more information visits, The world bank