The United Nations Children’s Fund (UNICEF), with headquarters in New York City, provides long-term humanitarian and developmental assistance to children and mothers in developing countries. UNICEF’s work is carried out in 192 countries through country programmes and National Committees. Some 88 percent of the organization’s posts are in the field. There are 36 National Committees, eight regional offices and country offices worldwide, as well as a research centre in Florence, a supply operation in Copenhagen and offices in Tokyo and Brussels.

Responsibilities

• Act as the focal point for matters relating to the 360 Degree Assessment as assigned. Whilst ensuring that the 360 Degree process is followed diligently and that all participants are supported and monitored. This will require engaging with HRBPs, ongoing email and telephone support;
• Work closely with the service provider (currently Envisia UK) to coordinate the logistics and administration of 360 assessment for UNICEF staff members. This includes keeping an updated participant list as related to specific programmes, sending follow up emails to participants including target dates, following up with Envisia and participants on progress, responding to staff inquiries promptly, regarding these process (theoretical and technical) and on progress etc
• Oversee the 1-hour debriefing coaching process through following up with participants on booking their 1-hour debriefing coaching meetings etc
• Support the recording, monitoring of uptake and progress of individuals participating in coaching programmes.
• Liaise with participants and coach to ensure that appointments are not missed and cannot be rescheduled, incurring a cost to UNICEF
• Once coaches are identified, work closely with the service providers (currently TPC and Individual Coaches) and staff member (when required) to facilitate the smooth administration of coaching programmes – individual and team coaching.  This includes keeping an updated participant list as related to specific programmes, supporting the HR Manager in responding to staff inquiries regarding these processes and on progress as requested etc
• Support the communication process with coaches to ensure that changes in priorities / direction that may affect their work is communicated.

Qualifications and Requirements

Education

• Advanced university degree in Human Resources Management, Education, Business Administration, Statistics, International Relations or a relevant field.  First Degree would be accepted in lieu of professional experience and relevant professional certification.
• The individual should be proficient in a range of PC/web applications, including but not limited to: MS Word, MS Excel, MS PowerPoint, MS Outlook, and Lotus Notes.

Work experience

• At least 5 to 8 years relevant work experience including knowledge of 360 Assessments and Coaching approaches, research, design and evaluation of learning programmes. Experience in working with senior staff is required.
• It is preferable that the individual has experience of working with international institutions.  Knowledge of UNICEF context essential.  Knowledge of UN common practices in HR is an added advantage.
• Experience in coaching leadership/senior staff is an advantage.
• Public Sector/Non-Profit sector experience in implementing leadership-management skills development programmes would be an advantage.
• Proven record of designing and delivering adult learning programmes in leadership development, and experience in cross-cultural and multi-team environments.