Twitter calls application from qualified candidates to fill the vacancy of Legal Policy Copyright Agent in Dublin Ireland. The incumbent will join the teams in Twitter’s Trust & Safety (T&S) department work to safeguard the user’s voice in balance with manageable risk through policy enforcement that promotes trust in Twitter. Areas of focus include privacy and intellectual property rights, government and law enforcement requests, advertising policies, and safety advocacy.

Responsibilities 

The Legal Policy Copyright Agent will do the following duties

• Review issues via the ticket system.
• Use online resources to research issues in full.
• Process removal requests efficiently and accurately.
• Review individual account statuses and make recommendations under the policy.
• Provide clear, patient, and helpful responses to time-sensitive safety and legal requests.
• Handle internal copyright queries and escalations in an efficient manner.
• Collaborate cross-functionally with Legal, Product, Communications, and other Trust & Safety teams to improve user experience with policy-related issues.

Eligibilities 

In order to be eligible for this Vacancy of Copyright Agent at Twitter in Ireland, candidates must have

• Experience with high volume legal document intake and processing, including DMCA notices.
• Ease with providing clear and concise responses to time-sensitive requests.
• Excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional teams.
• Flexible and can adjust accordingly to ensure team efficiency and deliverables are met.
• Detail-oriented, organized, and able to prioritize tasks in a dynamic work environment even when they are sometimes monotonous.
• Able to spot anomalies or unusual patterns in requests you handle
• Ability to deliver consistently high-quality work.
• Looking for an entry-level position, due to limited or no prior work experience.
• Keen decision-maker, self-motivated, and a team player.

Requirements 

• Familiarity with copyright and online intellectual property issues.
• Previous experience with customer support and ticketing systems.
• Excellent verbal and oral communication skills with the ability to translate complex issues into simple, clear language.
• Ability to manage time and prioritize work effectively.
• This role requires weekend coverage (Saturday or Sunday).

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