The newly established CEG CSO Operational Support Team will shape and implement an enhanced approach to CSO relationship building and management, acting as a focal point for civil society engagement across IFC. Under the guidance of the Senior Operations Officer, the team will develop, implement and monitor a comprehensive civil society engagement strategy and plan, to support IFC’s overall sustainability and stakeholder engagement objectives. The position will work closely with IFC’s Communications & Outreach Department, Industry Departments and the Environmental & Social Policy and Risk Department.

Duties and Accountabilities of Senior Operations Officer : 

•  Designing and implementing a comprehensive civil society engagement strategy and plan, including objectives, targets, and timelines.
•  Calibrating CSO engagement through CSO mapping, CSO engagement plans and an enhanced internal alert system to identify, flag and respond to emerging CSO reputational risk early on.
•  Managing the identification and pairing of CSO relationship managers to build and maintain effective engagement, regular consultations, dialogues, and partnerships with CSO.
•  Providing support to CEG Regional Managers in their CSO approach and dialogue, coordinating a team of four field-based Operation Officers as a secondary supervisor.
•  Applying in-depth CSO knowledge and expertise with reputational risk in evaluating engagement responses and opportunities, guiding and providing direct support to IFC operational teams and clients.
•  Writing comprehensive reports and updates on CSO engagement activities, integrating a broad range of complex issues, challenges, perspectives and recommendations into a cohesive narrative. Ensuring CSO perspectives and priorities are integrated as appropriate into the IFC’s operations and decision-making.
•  Building and leveraging internal and external networks to maintain expertise, stay informed and anticipate challenges and opportunities.

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Selection Criteria

• A Master’s degree in social sciences, communications, sustainable development, development studies, or a related field.
• At least ten years of experience in civil society engagement or reputational risk management, preferably in development finance in emerging markets.
• Outstanding written and verbal communication and presentation skills.
• Excellent diagnostic skills, proactive problem-solving and identifying and refining courses of action in complex and changing situations.
• Excellent team player with interpersonal skills, with the ability to engage effectively with diverse stakeholders, including CSOs, government officials, development partners, IFC management and other actors.
• Strong analytical and research skills, with the ability to collect, analyze, and synthesize quantitative and qualitative data from multiple sources.
• Strong project management skills, with the ability to manage multiple tasks and priorities and to work effectively under pressure.
• Effectively deal with complexity, ambiguity and crisis with confidence and discretion.
• Knowledge of the IFC’s policies, procedures, and standards, a plus.
• Be committed to development and have a proven track record showing alignment with the World Bank Group and IFC’s mission, strategy and values.
• Languages: Fluent in English.

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For more details visit, IFC