UNDP ICT Associate Internship at Turkmenistan

The primary objective of the UNDP ICT Associate Internship is to offer technical support to the SCST team, ensuring the seamless operation of the ASYCUDA system across customs headquarters, regional offices, and customs posts. Additionally, the internship aims to contribute to the establishment of a robust user support service for enhanced efficiency.

The ICT Associate will report to the Project Analyst / Digitalization & Innovation and will work from the ASYCUDA Implementation Office located in the State Customs Service headquarters building (138 Archabil Ave., Ashgabat).

Duties and Responsibilities

The ASYCUDA ICT Associate will assist and provide substantive support to UNCTAD and SCST under two areas of work:

1. Providing regular functions to facilitate the implementation of the ASYCUDA system:

1. • Daily maintenance and administration of the ASYCUDA system to ensure its availability.
   • Refinement of ASYCUDA modules and development of new applications to improve the efficiency of the system, training of national staff in the technical aspects of working with the system modules.
   • Participation in solving technical problems related to information technology, equipment, viruses, system failures.
   • Preparation of design and technical documentation and technical user manuals.
   • Monitoring of the infrastructure of information computer technologies at the customs headquarters and at the places of customs posts.
   • Performing other technical support functions as needed.
2. Assistance in the compilation and analysis of data on the implementation of the ASYCUDA system:

• • Weekly reporting, testing, and tuning.
  • Assistance to the ASYCUDA Implementation Office in synchronization of statistical tables.
  • Performance of other technical tasks related to the development of statistical reports.
  • Training of administrators and end users of ASYCUDA to ensure the full functionality of the system and the independent work of specialists of the State Customs Service of Turkmenistan.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

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Institutional Arrangement for UNDP ICT Associate Internship

• ASYCUDA ICT Associate will report to the Project Analyst / Digitalization & Innovation and will work in close collaboration with Single Window (SW) Lead Technical Adviser and other functional teams.
• ASYCUDA ICT Associate will be located at the ASYCUDA Implementation Office located in the State Customs Service headquarters building (138 Archabil Ave., Ashgabat).

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Required Skills and Experience of UNDP ICT Associate Internship

 Education

• Secondary education with formal training in IT systems, business software and/or web-based applications. Certification in CCNA, MSCA, MCSE or MCP is an asset.
• Bachelor’s degree in information communication technology, electronic engineering, mathematics or other related fields will be given due consideration but is not a requirement.

Experience

• Minimum 7 years (with Secondary education) or 4 years (with Bachelor´s degree) of relevant work experience in the field of information technology, analysis, design, development and support of enterprise software products.

Language

• Good working knowledge of English, Russian and Turkmen is required.

Required Skills

• Experience with customer support such as help desk or similar.

Desired Skills

• Experience in providing IT services to government organizations or working in public sector will be considered a strong advantage.
• Knowledge of Java, PHP, SQL, Linux, HTML, server programming, ORACLE and database information system will be considered as a strong advantage.
• Knowledge and practical experience in Internet based platform is a strong asset.
• The ability to provide technical support for both technical and non-technical professionals is a significant advantage.

Professional Certificates

•  Certification in CCNA, MSCA, MCSE or MCP is an asset.