UNDP ICT Clerk | Paid Internship || Apply Now ||

The ICT Clerk works in close collaboration with UN Agencies’ Programme, Operations, and project teams located in UN Common Premises in Astana (UN House), and assists in resolving complex ICT- related issues.

Duties and Responsibilities of ICT Clerk

• Ensure compliance with corporate information management and technology standards, guidelines, and procedures for UN Common Premises in Astana technology environment.
• Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings.
• Provide ICT help desk support to colleagues in other agencies.
• Provide support in primarily ICT support to the tenants of UN Common Premises and on ad-hoc basis and cost recovery basis to agencies located outside of the UN House.
• Provide support in installation of the computer, printing, copying equipment for the UN agencies and Common Premises.
• Support in organization of offline and online meetings and events.
• Technical support with audio and video conference equipment.
• Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
• Assist in procuring the ICT equipment for the UN agencies and the Common Premises.
• Conduct market research required for procurement of the ICT equipment and software.
• Assist in implementing and promotion of the Green ICT Technologies.
• Contributes to effective implementation of the UN corporate information management and technology standards, and follows the guidelines and procedures for the technology environment.

Assist in providing automation and digitalization support for UN Common Premises in Astana.

• Support in the installation of required software and related upgrades.

Assist in supporting network administration.

• Assist in cloud-based backup and restoration procedures.
• Provide support to users in virus detection, removal, and prevention. Assist in upgrading patch and anti-virus programs on a timely basis.
• Respond to user needs and questions regarding network access.
• Assist in trouble-shooting and monitoring of network problems.
• Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.

Ensure facilitation of knowledge building and knowledge sharing in UN Common Premises in Astana. 

• Assist in the organization of training for the UNCP and UN Agencies’ staff on ICT issues.
• Provide sound contributions to knowledge networks and communities of practice.

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Required Skills and Experience

Secondary education is required with formal training in IT systems, business software and/or web-based applications is required.
A university degree (Bachelor´s degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.