UNDP Programme Intern Associate, Volunteer Solutions in Bonn, Germany

UNDP Programme Intern Associate, Volunteer Solutions continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

• Contribute to the implementation of volunteer management Conditions of Service (COS) and policies;
• Develop and periodically review the volunteer management standard operating procedures (SOPs)
• Produce and maintain corresponding templates and system messages;
• Develop reference material and other prescriptive content for internal and external stakeholders;
• Maintain calculators to provide up to date information on amounts of Conditions of Service (COS)-related entitlements, and charges based on applicable policies;
• Provide clarifications and guidance on tools, and SOPs, and their changes
• Support oversight of entitlements and their adjustments in UNV’s and UNDP systems and liaise with UNDP GSSC payroll for implementation.
• Liaise with UN ICSC to ensure UN-wide decisions on compensation and entitlements are implemented as required

2. Development and operationalization of volunteer solutions

• Support the development and operationalization of standard onsite and online volunteer solutions;
• Support the collection of feedback from diverse stakeholders to assess the relevance of volunteer solutions and SPIs and suggest remedies;
• Draft relevant communications for dissemination on volunteer solutions

3. Facilitation of knowledge building and knowledge sharing

• Provide input on volunteer policies and systems for the purpose of continuous improvement;
• Provide input to the design of training materials and corporate activities towards building the volunteer solutions capacity of UNV personel;
• Address service desk enquiries relating to volunteer solutions and tools and produce standard responses to recurring questions;
• Synthesize best practices and lessons learnt for solutions and tools’ improvement and knowledge sharing;
• Manage the Volunteer Management Knowledge Base and Explore webpage
• Make contributions to knowledge networks and communities of practice;
• Backstop for the Programme Associate, during absences;
• Serve on a rotational basis as a focal point for VSS on various topics;
• Perform other duties as may be required

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