Applications have opened for the Vacancy for Help Desk Analyst at Hofstra University, USA. Interested candidates can apply for the position now. The category of the position is Information Technology – IT Support and Training.

• This highly customer-oriented role provides advanced technical support to all members of the Hofstra community, including students, faculty, and staff.
• Additionally, this role supports all of the University’s customer-facing technologies, including computer hardware, software, mobile devices, printers, software, web, and other services.

Duties

The incumbent does the following duties

• Coordinates the day-to-day operations of the ITS Service Desk.
• Additionally, the candidate evaluates problems and undertakes escalations for service restorations.
• Also, he/she provides vital support and resolutions for colleagues on the Engagement and Client Support team.
• Furthermore, Resolves technical hardware and application problems.
• Also, Performs warranty end-user hardware repairs.
• Likewise, Escalates complex technical problems through a defined process.
• Furthermore, Logs and tracks resolutions, follows up with users and updates related problem documentation.

Qualifications

Minimum

The candidate should meet the given requirements for the Vacancy for Help Desk Analyst at Hofstra University, USA

• Bachelor’s degree required; computer discipline preferred.
• Also, Minimum 5 years of relevant IT end-user support experience.
• Similarly, strong attention to detail and organizational skills required.
• Also, Excellent written and oral communication skills. Furthermore, he/she should be exceptional customer service skills.
• Additionally, the incumbent must have knowledge and experience with end-user technology support of
• Office 365
• Also, Windows 10
• Additionally, Apple macOS, iOS
• Google Android, Chrome
• Also, Active Directory
• Similarly, ServiceNow

Preferred Qualifications

• Proficient with scripting and application integrations preferred
• Experience in the following technologies preferred
•  CrowdStrike
•  DUO
• Also, Banner

About the University

• Hofstra University is a private university in Hempstead, New York.
• Additionally, Long Island’s largest private university, Hofstra originated in 1935 as an extension of New York University under the name Nassau College – Hofstra Memorial of New York University at Hempstead, Long Island.

Visit the official website for further details.

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