Apply for the Vacancy for Client Support Specialist at Liaison International. As an entry-level Client Support Specialist, the incumbent will support the educational suite of products in a call center environment. He/she will be responsible for responding to clients via phone and email, manage support cases, and work with other departments in Operations to resolve client issues.

Salary: 40000 to 42000 USD Per Year

The category of the position is

• Admissions and Enrollment
•  Information Technology – IT Support and Training

Duties

• Troubleshoots client issues via telephone, email, or web conferencing software.
• Additionally, records customer inquiries by documenting inquiry and response in Salesforce.
• Performs new client training to large and small groups via web conferencing software.
• Furthermore, documents and escalates reported issues to the Tier 2 support team and follows up with support and clients regarding resolution.
• Likewise, the candidate works in tandem with the Customer Solution Management team on CAS-specific issues and projects.
• Also, he/she should be on time and prepared for deadlines, project milestones & responsibilities, and team meetings.

Requirements

• Bachelor’s degree strongly preferred.
• Additionally, high comfort level explaining technical skills to others
• Flexibility to work shifts between 9 AM and 8 PM
• Similarly, strong interpersonal, written, and verbal communication skills
• Previous telephone and written support experience
• Furthermore, demonstrated experience with MS Office Suite and web-based information sources
• Also, exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment

About

Liaison is transforming the way colleges and universities recruit, admit, and enroll best-fit undergraduate and graduate students. Additionally, it leverages big data and predictive analytics to make recruiting, admissions, and enrollment better for students and higher education alike.

Interested? Visit the official page for more details about the position and check out this link for more job opportunities.