Applications are open for the Vacancy for Student Service Representative at Villanova University in the USA. Interested candidates can apply for the position now. The category of the position is Student Affairs and Services.

Duties

The incumbent will do the following duties

• The candidate will make a timely and accurate response to the needs of current and prospective students, parents, and others through in-person, telephone, and e-mail contact and answer questions pertaining to all aspects of student aid eligibility, including award status and student billing account status.
• Additionally, he/she will assist in the coordination of the phone and e-mail management process within the office. This includes but is not limited to creating and updating telephone scripts used in the office’s automated telephone response system as well as creating and using templates for efficient communications.
• Also, assist professional staff in the management of federal, state and institutional reporting functions of the office. This may require dealing with complex and/or highly confidential matters. This can include but is not limited to providing assistance to the Assistant Director with the PHEAA Grant program – review Banner system for enrolled credits (online vs. on/campus); compare PHEAA Grant awards in Banner and PHEAA system; update PHEAA Partner Interface; identify students who did not list VU as first choice for state grants.
• Furthermore, coordinate the data entry of records for students who will study abroad as it relates to updating the Cost of Attendance and identify those requiring possible aid adjustments. Complete consortium agreements from host schools and electronic certification requests for the Gilman International Scholarship Program.

More

• Also, participate in on-going training that will result in a mastery of information pertaining to all Federal, State, and Institutionally funded grant and loan programs administered by the Office of Financial Assistance, as well as technical training necessary to keep up to date on the changes to software programs being used by the office: e.g., Banner, Outlook, PROFILE, NOLIJ, Microsoft Suite of Products.
• Additionally, assist Information Management staff with scanning into the NOLIJ image system and entering documents into Banner.
• Updated Banner with summer Study Abroad cost of attendance.
• Furthermore, perform additional duties and assist with special projects as assigned.

Qualifications

The candidates should meet the given criteria for the Vacancy for Student Service Representative at Villanova University

Minimum Qualifications

• High school diploma required.
• General knowledge of office procedures and principles required.
• Also, 2+ years of administrative support experience.
• Furthermore, excellent verbal and written communication skills; ability to maintain a high level of confidentiality.
• Furthermore, conversant on matters related to the University Admission, Scholarship Processes and Student Account (billing) processes. Involvement in Office Social Media responses.

Preferred Qualifications

• Some college and/or secretarial school experience.
• Experience in the field of financial assistance.

About the University

• Villanova University is a private Catholic university in Radnor Township, Pennsylvania. Named after Saint Thomas of Villanova, the university is the oldest Catholic university in Pennsylvania and the only Augustinian university in the United States.
• Additionally, founded in 1842 by the Order of Saint Augustine, the university traces its roots to old Saint Augustine’s Church, Philadelphia, which the Augustinian friars of the Province of Saint Thomas of Villanova founded in 1796, and to its parish school, Saint Augustine’s Academy, which was established in 1811.
• Likewise, the school’s identity remains deeply rooted in its Augustinian Catholic foundation—the majority of students are Catholic, the administration is led by priests, there is a cross on every building, and all students are required to take the Augustine and Culture Seminar course their freshman year.

Visit the official website for further details.

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