IBM jobs in Thailand, Bangkok

Position: System Service Representative

Duties and responsibilities

The System Services Representative (SSR) is primarily responsible to assist in post-sale maintenance of IT equipment both IBM and non-IBM in customer accounts. In addition to that, s/he will do the following functions

• Possesses the knowledge and training necessary to perform as an electronics technician prior to becoming an SSR
• Acts as a technical interface to customers for hardware support and the delivery of operational services as required by the customer.
• Performs technical service and/or post-sale support for hardware. Assists in services activities including systems assurance, installation, account management, basic problem determination, discontinuance and relocation for IBM and non-IBM systems.
• Using established and varied techniques and procedures to perform basic problem determination and problem-solving. Resolve customer hardware and software operational situations.
• Understands and is able to articulate IBM’s technical support delivery methodology, particularly, as it relates to the base and enhanced support.
• Furthermore, complete other duties as assigned.

Requirements

In order to be eligible for the position, the candidates must have the following qualifications

• Bachelor’s degree in Computer Engineering or related fields.
• In addition to that, exhibits excellent communication, leadership, and problem-solving skills.
• Applies specialized technical training, experience, and knowledge to assist customers.
• Demonstrates required proficiency in technical skills, as well as strong service and business mind, is necessary for this position.
• Normal/flexible office conditions at IBM and customer locations.
• Frequent daily travel. Irregular customer-driven work hours including shift and weekend activities.
• High availability and responsiveness goals; require the use of many communications technologies.
• Furthermore, good command of English.