The Pacific Community (SPC) is the principal scientific and technical organization in the Pacific region, supporting development. The Operations and Management Directorate (OMD) provide corporate services to all SPC divisions and programs.

Benefits and Salary

• starting salary range of 1,994‒2,493 SDR per month, which currently converts to approximately FJD 5,883–7,354 (USD 2,852–3,565; EUR 2,393–2,991).
• SPC provides a housing allowance of FJD 1,350–3,000 per month.
• Also, employees are entitled to 25 working days of annual leave per annum and other types of leave
• Establishment and repatriation grant, removal expenses, airfares, home leave travel, health and life, and disability insurances as well as education allowances are available for eligible employees and their eligible dependents.
•  access to SPC’s Provident Fund (contributing 8% of salary, to which SPC adds a matching contribution).

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Responsibilities

Helpdesk and Remote Support

•  Ensure that ICT Technicians have sufficient work as well as that helpdesk queues are attended to.
•  Identify recurring problems and report on them to Support Engineers.
•  Also, provide level 2 & 3 support for helpdesk issues and liaise with Engineers.
•  Maintain effective communication with users.
•  In addition, ensure that remote sites are properly supported.

End-User – Software and Hardware (Desktop) Troubleshooting and Maintenance

•  Provide level 2 as well as 3 support for software and hardware issues.
•  Liaise with Engineers on recurring hardware and software issues.
•  Also, provide Troubleshooting services to SPC staff desktops, laptops and devices.
•  Installation/setup of new desktops as well as laptops.
•  Ensure that desktops and laptops are functioning correctly in line with SPC SOE Standards.
•  In addition, maintenance and Support for other network devices

Systems Administration

•  As directed by Engineers attend to basic switch and router configurations as well as system administration tasks.

Technical support for the SPC telephone system

•  Maintain workability of phone system devices and PABX.
•  Attend to Staff requests related to telephony issues.
•  Also, ensure regular maintenance is carried out by vendors.

Conference

•  Direct ICT support for in-house conferences/meetings.
•  Also, direct support for conferences and meetings outside of the office in liaison with ICT Technicians.
•  Setup as well as operate SPC Simultaneous Interpretation Equipment as required.
•  Ensure the conference room and associated equipment are set up as required and are also fully tested and functional.

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Key Selection Criteria

Qualifications

•  Diploma in IT or Equivalent Tertiary Qualification

Knowledge and experience

•  5 years of relevant IT work experience
•  Knowledge of Microsoft based systems
•  Also, demonstrate Oral and Written Communication Skills
•  Switch and Router configuration
•  In addition, audio Visual systems

Language skills

•  Excellent English communication skills (oral and written) with a working knowledge of French being an advantage

Interpersonal skills and cultural awareness

•  Ability to work in a multicultural, inclusive, and equitable environment
•  Knowledge of Pacific Island countries and territories is an advantage.

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Application Procedure

Applicants must apply online at http://careers.spc.int/

Hard copies of applications will not be accepted.

You must provide:

• an updated resume
• contact details for three professional referees
• a cover letter detailing your skills, experience and interest in this position
• responses to all screening questions

Please ensure your documents are in Microsoft Word or Adobe PDF format.

Applicants should not attach copies of qualifications or letters of reference. However, they maybe necessary in later stage.

Screening Questions:

1. Please describe how you have used and managed IT support systems to support your work in guiding, coaching, as well as supervising members of your team.
2. Can you describe the skills you possess to effectively manage customer expectations, team workload, and collaboration with vendors and other technical teams within the organization?
3. Describe how you would perform the following tasks in your role as a Senior ICT Technician:

• • Technical troubleshooting of laptops, desktops, and multifunction devices;
  • Assistance in the evaluation of supplier quotes for the purchase of computer equipment (laptops, monitors, printers, etc.)
  • Address customer complaints