Responsibilities

• Maintain content on assigned web properties in coordination with content contributors
• Provide frontline support to content contributors, internal and external users
• Create pages, sections and sub-sites using pre-existing templates, make adjustments to features and configurations as necessary, including working with API providers to maintain features relying on content streams
• Report technical issues via established ticketing system
• Document and maintain content workflows, provide guidance and support to content contributors
• Undertake quality assurance including proofreading, pre- and post-release testing and periodic integrity checks
• Initiate and maintain SOPs and site management documentation to facilitate site maintenance by distributed team members
• Participate in planning, implementation and monitoring of digital marketing initiatives and manage timelines
• Configure analytics and analyze traffic to evaluate effectiveness of content and features
• Propose strategies and techniques to improve SEO performance
• Perform other duties as assigned.

Eligibility

Education:

• Completion of secondary school is required
• Bachelor’s degree in information technology, information management, programme management, communications (Marketing, Arts, Media, etc) or related area is preferred and can substitute 4 years of the required experience.

Work Experience:

• Minimum 5 years of professional experience in information management, programme management, project management, information technology, professional services or other professional fields, but with work focusing on website/information/project management, is required;
• Experience maintaining websites in Drupal 7 and 8 is required;
• Experience configuring and/or site building in Drupal 7 and/or 8 is desirable;
• Working knowledge of image and video editing is highly desirable;
• Knowledge of fundamental web technologies and standards including HTML and CSS is desirable;
• Familiarity with Agile project management methodologies and tools, particularly Kanban, is desirable;
• Sound knowledge of information management practices as well as familiarity with humanitarian issues, emergency response, disaster management, peacebuilding and peacekeeping, conflict resolution, human rights and IHL is desirable.

Language Skills:

• Written and spoken fluency in English is mandatory.
• Working knowledge of another UN language (particularly French and/or Spanish) is an asset.