UNDP Director, Global Shared Services Centre (GSSC) Internship 2024 at Malaysia || Apply Now
Paid
Country: Malaysia
Details
UNDP Director, Global Shared Services Centre (GSSC) Internship 2024 at Malaysia || Apply Now
The GSSC Internship 2024 provides transactional human resources, finance, and procurement services to UNDP Country Offices and Headquarters Units in 170+ countries / territories as well as to over 85 United Nations (UN) entities. The GSSC ensures that these services are delivered on time, with high quality, within the corporate regulatory framework, and to the satisfaction of clients. The Director, BMS/GSSC has the responsibility for the vision, management, and oversight of the service centre.
Duties and Responsibilities
- Directs and oversees coordinated management transactions services delivered from GSSC to UNDP and external clients.
- Develops a procedural framework and client-focused culture in the delivery of services;
- Ensures active engagement with functional leaders through regular work-planning, results-monitoring, and information-sharing to ensure all centralized services are governed by a unified management approach; and
- Oversees the resource management of GSSC (KL) and GSSC (CPH) and ensures proper costing for services delivered as well as collection of cost recovery.
- Ensures that GSSC delivers services against set performance targets
- Articulates a clear, compelling, and fully actualized client services model for transactional service delivery standards and formalizes service level agreements accordingly;
- Co-develops and regularly communicates service standards and key performance indicators (KPIs);
- Secures service level agreements with all clients;
- Establishes and maintains regularly scheduled meetings regarding the status and performance of the GSSC.
- Ensures efficient and effective operations at the GSSC by optimizing service delivery across all locations.
- Leads an integration and coordination team to both facilitate the transition of services to the GSSC and to actively identify business process reengineering opportunities with the centre functional leads to streamline and standardize services performed by the unit in consultation with Global Process Leads (GPO).
- Solicits business process improvement initiatives to build a culture of solutions-orientation, multi-disciplinary teamwork, and client satisfaction;
- Collaborates with leaders of global service centers from other Agencies and international organizations to share knowledge and follow industry practices; and
- Ensures compliance with applicable functional unit policies for services provided by the GSSC.
- Ensure the financial sustainability of the GSSC.
- Oversees the implementation of GSSC financial sustainability initiatives in collaboration with various stakeholders;
- Manages and oversees the development and implementation of client strategies that ensure GSSC financial sustainability;
- Continuously explores and recommends suite of services for existing and new clients with a view to ensuring GSSC financial sustainability;
- Leads in the identification of new services and clients to support GSSC financial sustainability.
- Ensures continued optimization of services to support GSSC financial sustainability.
Supervisory/Managerial Responsibilities: The GSSC leads a team of 8 subunits
Required Skills and Experience for GSSC Internship 2024
Education:
- Advanced university degree (master’s degree or equivalent) in Business Administration, Public Administration, Information Technology, Finance, Accounting or relevant field of professional management and operational management is a requirement; OR
- A first level university degree (bachelor’s degree) in above mentioned fields in combination with an additional 2 years of qualifying experience, will be given due consideration in lieu of advanced university degree.
- Professional accounting qualification from an internationally recognized institute of accountancy is preferred.
Experience:
- Minimum 15 years (with master’s degree) or 17 years (with bachelor’s degree) of relevant professional experience in management and leadership of diverse and remotely situated teams, in multiple locations.
- Demonstrated success in client relationship management.
- Experience in data analysis and utilizing a Client Relationship Management System (CRM) is an asset.
- Experience in organizational change management, driving change and leading innovation in cost effective and integrated services.
- Experience working in finance and accounting.
Language:
- English – Required
Note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
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Specifications
| Type of Opportunity | Internships |
|---|---|
| Deadline | 01 July,2024 |
| Country | Malaysia |
| Organizer | UNDP |