The ICT Assistant works in close collaboration with Programme, Operations and projects teams in the IRH and UNDP Agencies’ staff to resolve ICT- related issues.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams to enhance and enable horizontal collaboration.

1. Provides general IT user support to clients by:

• Continuously assisting users with IT issues
• Maintaining computers, servers, printers and other devices in good working status
• Monitoring full compliance of IT systems and procedures with UN/UNDP rules and regulations on IT operations
• Regular updates of user hardware and software

2. Support effective functioning of the IRH hardware and software packages, focusing on the achievement of the following results:

• Assisting in the effective functioning (installation, operation and maintenance) of all UNDP IT systems.
• Monitoring the use of ICT resources and ensuring they are used in line with UNDP policies.
• Assisting in the procurement of IT equipment, software and services.
• Supporting the development of internal automation tools for efficient IT systems management.

3.  Supports networks administration, focusing on achievement of the following results:

• Continuous monitoring of the network resources to ensure a stable and responsive network environment.
• Troubleshooting and monitoring of network problems.
• Monitoring that ICT resources are protected from unauthorized access.
• Monitoring that the UNDP user equipment and network resources are protected from malicious software and viruses.
• Responding to user requests regarding network access and ICT resources.

4. Provides administrative support, focusing on achievement of the following results:

• Maintenance of an up-to-date inventory of software and hardware assets
• Maintenance and update of ICT documentation
• Technical review of quotations and bids
• Assisting the hiring process of ICT related staff or consultants

5. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and procedures for the IRH technology environment
• Support to the use of ERP systems functionality for improved business results and improved client services
• Provision of inputs to the IRH administrative business processes mapping and implementation of the internal standard operating procedures (SOPs)

6. Ensures facilitation of knowledge building and knowledge sharing in the RSC, focusing on achievement of the following results:

• Participation and assistance in the organization of training for the IRH staff on ICT issues.
• Sound contributions to knowledge networks and communities of practice
• Active participation on corporate IT social networks

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

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Required Skills and Experience for UNDP ICT Assistant