WHO Paid Internship in Washington, USA  is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

The mission of the Ombudsman is to help personnel address workplace issues in a safe, supportive and confidential setting. Four cornerstones support the Ombudsman’s work – Confidentiality, Neutrality, Independence and Informality. This office is an advocate for important institutional values and principles (justice, civility, respect, integrity) and for fair processes. The annual salary will be US$ 68,434.40 (prorated).

Responsibilities

The Office of the Ombudsman is functionally independent; the incumbent reports to the Deputy Director for purposes of individual and office performance evaluation, planning, logistics, financial and human resources issues, and similar matters. Acting independently and impartially, and respecting confidentiality, the Ombudsman will be responsible for, but not limited to, the following assigned duties:

1. Provide managers and employees with an independent, informal, voluntary and confidential process to hear and facilitate the resolution of complaints or conflicts in the workplace;
2. Provide neutral and confidential assistance to the Organization’s personnel in order to protect them against unjust treatments and resolve conflicts; advocate for fairness, provide support and information;
3. Provide impartial and confidential consultation to personnel both in Headquarters and Country Offices; provide assistance to inquirers by clarifying issues and generating options for resolution; facilitate the inquirer’s assessment of the pros and cons of possible options;
4. Promote a culture of ethical behavior and integrity in accordance with the Organization’s Code of Ethical Principles and Conduct in order to ensure a culture of respect, responsibility, accountability, and compliance;
5. Collaborate with the parties to reach a fair solution through fact-finding, mediation and discussion, in cases of conflict or disagreement; serve as a communication conduit between the parties; consult with managers to develop cooperative strategies for complaint resolution; consult with all parties to clarify and analyze problems, focus discussions, and from a neutral perspective, develop a mutually satisfactory process for resolution;
6. Create workplace well-being by promoting cross-cultural awareness and fostering values, ethical behavior, fairness, equity, respect and good governance throughout the Organization;
7. Review periodically the patterns of grievances; make appropriate recommendations for policies or practices that would reduce or eliminate recurring grievances; provide early warning of new areas of organizational concern and provide upward feedback; perform critical analysis of systemic need for improvement;
8. Act as a resource for best practices in relation to the Ombudsman’s functions across the Organization and facilitate the exchange of information and experience in this respect; collaborate in the design of training programs for managers and employees in dispute/conflict resolution, negotiation skills and theory, civility, and related topics;
9. Advise the Executive Management and Staff Association on issues and trends affecting staff;
10. Prepare an annual report on the activities of the office of Ombudsman, while maintaining confidentiality of communications; use anonymous aggregate data to present trends in the reporting of grievances and concerns, identified patterns or problem areas in organizational policies and practices; outline organizational issues that need to be considered by the Organization;
11. Serve as member of the Organization’s Integrity and Conflict Management System (ICMS);
12. Support the preparation and execution of the Biennial Workplan; develop, define and establish the objectives, strategy, plan and budget of the Team; be accountable for the products and services of his/her project;
13. Perform other related duties.

For information on PAHO please visit: http://www.paho.org