Apply for Vacancy for Customer Advocate at StarRez, Inc. in the USA. The category for this application is Information Technology.

Description:

The Customer Success Advocate should be customer focused, proactive, enthusiastic, and accountable. This role could be for you if you have 1, preferably 2+ years direct experience using a StarRez software solution in a higher education or conference management setting. Also, if you have worked with the StarRez product in the residential life setting and want to expand your technical knowledge while empowering the StarRez user community consider this role.

Essential Functions

• Manage to successful resolution internal, external, and executive escalations
• Also, provide exemplary customer support and technical issue resolution of complex problems via phone, email, and chat.
• Moreover, meet performance objectives in call quality, customer satisfaction, and call handling
• Utilize critical thinking skills to analyze information and provide solutions
• Likewise, provide after hours and/or on-call coverage (scheduled in advance when possible)
• Monitor ticket and other possible issues in absence of Support manager.

Skills

• Customer Service – able to actively listen and focus on resolving the needs of internal and external customers
• Similarly, strong call handling soft skills required
• Strong research and problem-solving skills
• Also, ability to construct complex SQL statements
• Ability to provide business process consultation
• Likewise, competence in all areas of StarRez application
• Proficient User of Microsoft Office Suite and support systems (JIRA, etc.).
• Excellent attention to detail.
• Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure and with time constraints in a fast-paced team-oriented environment.
• Moreover, effective presentation skills
• Strong judgment, issues management, and problem analysis techniques

Knowledge and Experience

• 3 Years of customer service experience
• High School degree or GED
• Also, associates or bachelor’s degree a plus
• Similarly, successfully performed role of Technical Support Specialist
• Completed Microsoft or other Applicable Industry Certification

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