Nestle is opening a job vacancy for Technology Solution Team Lead in the UK.

Nestlé is the world’s largest food and beverage company. Nestlé’s purpose is to enhance the quality of life and contribute to a healthier future as well as to inspire people to live healthier lives.

Job Description

the job will be a 12-month fixed-term contract located in the office of Gatwick head office, with the team split across both Gatwick and York. The role will be responsible to report to the IT Customer Care Manager.

The salary will range from £40,000 to £50,000 depending on experience plus car allowance and potential bonus including excellent benefits. Along with your salary, Nestlé provides you with a benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme as well as a real focus on personal development and growth.

Role and Responsibilities 

The role of the candidate is to provide a best-in-class IT support service across all Nestlé businesses in the UK&I market. Main responsibilities include the delivery of second-level IT support, alongside compliance and also, small project activities for a whole host of stakeholders, across a range of levels.

Along with this, you will also be responsible to:

• Provide second level IT support to Nestlé in the Market Businesses
• manage a variety of IT issues, ensuring that your colleagues feel supported, informed and engaged. Furthermore, you should provide VIP support as required.
• Also, provide support and help Nestlé via their standard and future support channels
• Maintain in-house Service Portal, ensuring the service catalogue and knowledge database are maintained
• Perform a range of line management activities
• Support compliance activities to the relevant standards, maintaining IT security and compliance measures to protect Nestlé data
• Identify opportunities to develop and implement process improvements to drive efficiencies and continually enhance our customer experience

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What does Nestle look for in a potential candidate

• Excellent people and communication skills
• Good Customer Service skills across a variety of channels
• Experience in an IT support role
• Knowledge of PC, Windows as well as  mobile technologies
• Also has demonstrable team-working & initiative whilst remaining adaptable, flexible, willing, and able to learn quickly

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You can apply for the job through LinkedIn or visit the official webpage of Nestlé.