There is an application call for Digital Content & Training Specialist at University of Massachusetts Lowell. The category of position is Communications, Marketing, and Public Affairs.

General Summary of Position:

The incumbent is responsible for articulating and sharing the current and future state of IT projects and programs with the broader UMass Lowell campus community. Under the direction of the Associate CIO, Systems Architecture and working closely with all functional IT groups, the Digital Content & Training Specialist will ensure that UMass Lowell campus community members are able to fully leverage UMass Lowell’s investments in technologies.

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The Digital Content & Training Specialist will create multiple job aids leveraging various media including print, web, video, and interactive graphics. Using a blended skillset of storytelling, graphic design and technical proficiency, the Digital Content & Training Specialist will articulate best practices, how-to tips, tricks, FAQs, and other materials necessary for users to get tasks and projects accomplished quickly. In addition, the Digital Content & Training Specialist will routinely author, distribute  updates and send messages to the campus to ensure consistency in messaging across the IT organization.

Minimum Qualifications (Required):

• Commitment to providing outstanding customer service and ability to be proactive in anticipating campus and team needs.
• Also, a 4-year bachelor’s degree
• Excellent interpersonal, oral and written communication skills
• Likewise, demonstrable ability to communicate technical concepts to a non-technical audience seamlessly and on the fly
• Documented ability to create concise training materials in print, web, and video formats for a variety of topics
• Also, comfort and ability to speak in front of crowds as large at 100 and communicate technical concepts
• Demonstrable ability to present a polished image for UMass Lowell to perspective students
• Furthermore, proficiency with Microsoft productivity tools including Office 365
• Ability to prioritize workload effectively and work with a high level of independence and efficiency
• Also, seven or more years of experience as a technical trainer
• Moreover, three years of experience in a large IT environment

Additional Considerations:

• Preference given to candidates with previous Higher Education experience
• Previous experience in an IT support role preferred
• Also, bachelor’s degree preferred in liberal arts disciplines such as arts, English, journalism, or marketing
• Likewise, experience working with heterogenous environments consisting of Windows, Mac, and Linux strongly preferred

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