Apply for Vacancy for Client Solution Engineer at University of Massachusetts in the USA. The category for this job is Network/System Administrator.

Summary:

The Enterprise Client Solution Engineer is a critical role in UMASS Medical School’s efforts to build a world class IT support organization. We are seeking an innovative and critical thinker who thrives in an environment where their ideas and actions have an immediate and positive impact. You will be joining our talented IT Productivity Services Team, helping to align efficient and customer focused solutions with cutting edge technology tools. Also, you will work closely with key stakeholders in Information Technology and in the many school divisions, leading the effort to support the current use, and design the future use, of existing technology.

Duties:

• Build partnerships with key stakeholders to ensure design and use of programs and applications are compliant with the most current standards and requirements
• Play a key role in the evaluation of new systems, policies, standards and procedures related to the School & IT partnership
• Moreover, manage Client Management Tools (SCCM, Casper, Computrace, Deep Freeze, Antivirus, etc.)
• Build, document and update system images (PC/Mac) using a zero and/or lite-touch configuration that is hardware agnostic/supported on standard and non-standard systems when required.
• Also, build and update software deployment packages related to security and operational requests from customers and IT.
• Streamline the process of migrating systems from Windows XP to Windows 7
• Furthermore, maintain compliance with established patching and updating requirements (OS & 3^rd party software patching)
• Document procedures for supporting end-user systems modeled for the enterprise management approach
• Also, act as escalation point for enterprise-wide client issues.
• Act as escalation point/subject matter expert for Productivity Services staff facing challenging support requests.
• Provide detailed reporting to management regarding current and ongoing initiatives, showing compliance with key performance indicators.
• Works closely with Hosted Systems (Server Team) and IT Security to establish and maintain compliance with system and software standards.
• Provide education to the User/Customer community around the proper use of our supported systems
• Also, demonstrated ability to communicate non-technical and technical matters effectively, both verbal and written
• Furthermore, facilitate collaboration among healthcare providers, faculty and other customers to optimize technology use
• Moreover, maintain data security and confidentiality in accordance with applicable federal, state, and local guidelines
• Maintain professional growth and development through seminars, workshops, current literature, and professional affiliations to keep abreast of latest trends in enterprise end user computing.

Required Qualification:

• Outgoing, friendly and positive approach to customer service
• Similarly, superior verbal, interpersonal and written communication
• Also, ability to travel to off-site locations.
• Bachelor’s degree in Information Technology or equivalent experience

Preferred Qualification:

• Experience in one or more of these industries; Healthcare, Higher Ed, Finance, Insurance, Corporate, Research, BioTech
• Likewise, computrace administration
• Deep Freeze administration
• Software packaging using commercially available tools such as Flexera Admin Studio
• Moreover, mcAfee Antivirus/Endpoint Management administration
• Group Policy Administration
• Print Server Administration
• iOS device management
• Also, active Directory administration relative to user/workstation management

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