Apply for Vacancy for Information Specialist at Lehigh University in the USA. The deadline for this job is 31st August 2021.

Description:

Lehigh University is a private research university in Bethlehem, Pennsylvania. Also, it was established in 1865 by businessman Asa Packer. Its undergraduate programs have been coeducational since the 1971–72 academic year. Additionally, as of 2019, the university had 5,047 undergraduate students and 1,802 graduate students.

Description:

• Manage incoming tickets in the customer support system
• Also, respond to requests in a timely manner
• Collect information about user problems
• Effectively guide non-technical users through the issue resolution process
• Likewise, provide excellent communication to non-technical users through written, graphical, verbal and in person communications
• Furthermore, prefer issues to other areas (e.g. other DAR Operations teams, Library and Technology Services, etc.) as appropriate
• Additionally, create and maintain documentation relevant to team responsibilities
• members and adhere to organization and team processes and standards
• Collect requirements from non-technical users
• Also, translate requests into needs focusing on end goals, not just user requests
• Create reports, dashboards and CRM Advance UI with an emphasis on end user ease of use
• Ensure reports, dashboards and CRM Advance UI provide accurate, complete and timely information
• Moreover, maintain existing reports, dashboards and CRM Advance UI
• Modify reports, dashboards and CRM Advance UI in response to feature requests, changes in CRM Advance, change in organization, team processes and standards and to resolve issues
• Likewise, provide information analysis (trends, correlations, relationships, etc.) to support organizational decisions
• Furthermore, participate in the testing of System upgrades
• Provide CRM Advance subject matter expertise to the Training and Project Management team

Qualifications

• Associates Degree in Computer Science, Information Systems, Information Technology or related field or equivalent combination of education and experience; Bachelor’s Degree preferred
• Also, three to five years related work experience
• Excellent computer skills with experience using word processing, spreadsheet and database software
• Likewise, proven ability to manage multiple tasks simultaneously and a high degree of initiative for bringing tasks to completion
• Excellent communication, interpersonal skills and a high level of customer service
• Additionally, ability to complete projects on time and report on status and progress
• Solid analytical and decision-making skills
• Also, ability to build, foster and maintain positive professional relationships

Visit oyaop.com and oyaschool.com for more job opportunities.