2024 ICT Intern Associate in Panama {UNDP Paid Internship Opportunity}

The 2024 ICT Intern Associate works in close collaboration with Programme, Operations and projects teams in the CO, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complex ICT- related issues.

Duties and Responsibilities

1. Ensure implementation of ICT strategies and introduction/implementation of new technologies
   • Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
   • Participate in development and implementation of Standard Operating Procedures in ICT services.
   • Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.
   • Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.
   • Provide support to use of ERP functionality for improved business results and improved client services.
   • Provide ICT support for key events.
2. Ensure effective functioning of the CO hardware and software packages
   • Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
   • Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
3. Assist in providing automation and digitalization support for both CO Operations and Programmes
   • Install commercial and in-house developed software and related upgrades.
   • Support development of new automation tools using UNDP corporately developed platforms.
   • Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle.
   • Support provision of in-house development of tools for programme and operations when needed.
   • Assist in identifying opportunities and ways of converting business processes into web- based systems to address the issues of efficiency (e.g., office management system, donor profile software, knowledge management systems).
4. Ensure efficient network administration
   • Monitor the network connection on a daily basis to ensure a stable and responsive network environment.
   • Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.
   • Implement cloud-based backup and restoration procedures for local drives. Install anti-virus programs on a timely basis.
   • Respond to user needs and questions regarding network access.
   • Maintain up-to-date parameters of information for the network clients and electronic mail.
   • Trouble-shoot and monitor network problems.
5. Ensure facilitation of knowledge building and knowledge sharing in the CO
   • Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
   • Participate in the organization of training for the CO staff on ICT issues.
   • Synthesize lessons learned and best practices in ICT.
   • Provide sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization
Supervisory/Managerial Responsibilities:  None

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