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UNDP Digital Services Associate at State of Palestine | Paid Internship || Apply Now !!!

UNDP Digital Services Associate at State of Palestine | Paid Internship || Apply Now !!!

Country: Palestine
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UNDP Digital Services Associate at State of Palestine | Paid Internship || Apply Now !!!

As a UNDP Digital Services Associate, I provide ICT and administrative support services to the DSU unit and offer daily technical support to users of information management tools and technology infrastructure, under the guidance of the Operation and Services Manager and the day-to-day supervision of the Digital Services Analyst.

Duties and Responsibilities

The selected incumbent will the undertake the following key functions::
  • Ensure implementation of Digital Services strategies and introduction/ implementation of new technologies:
    • Ensure compliance with corporate information management and technology standards, guidelines, and procedures for PAPP technology environment.
    • Provide input to elaboration of internal policies and procedures on Digital Services use. Elaborate the content of internal Standard Operating Procedures in Digital Services in consultation with office management.
    • Conduct market research and analysis and introduce new technology for PAPP system updating and improvement.
  • Ensure effective functioning of PAPP’s hardware and software packages:
    • Provide advice on maintenance of equipment and acquisition of hardware supplies.
    • Supervise the implementation of corporate UNDP systems.
    • Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
  • Provide automation and digitalization support for both PAPP Operations and Programmes:
    • Provide support in the development of the new software packages for high impact results (e.g., office management system, electronic registry, etc.) as required.
    • Support development of new automation tools using UNDP corporately developed platforms.
  • Ensure efficient network administration:
    • Monitor the network connection daily to ensure a stable and responsive network environment.
    • Operate network utility procedures; define network users and security attributes; establish directories, menus, and drive-mappings; configure network printers; and provide user access. Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy counter measures in the event of attacks.
    • Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.
  • Ensure facilitation of knowledge building and knowledge sharing in PAPP:
    • Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
    • Organize training for the operations and project staff on Digital Services issues.
    • Synthesize lessons learned and best practices in Digital Services.
    • Provide sound contributions to knowledge networks and communities of practice.
  • The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Check: UNDP Economist 2024 (Nationals only) in Philippines | Paid Internship

Required Skills and Experience for UNDP Digital Services Associate

  • Secondary education is required with formal training in IT systems, business software and/or web-based applications. .
  • A university degree in Information Technology, Information Management, Telecommunications and Computer Science will be given due consideration, but it is not a requirement
  • Minimum of 7 years (with high school diploma)) or 4 years (with bachelor’s degree) of relevant working experience in network administration, web design, providing technical support for hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions.

Required Skills:

  • Hands-on experience in design, implementation, troubleshooting and monitoring of ICT Systems and services mainly cloud platforms such as MS Azure, and video conferencing systems, usage, and support of desktop productivity suites, mainly Microsoft 365, SharePoint, OneDrive, Teams, Yammer, Planner, knowledge of database packages.
  • Hands-on experience in design, implementation, troubleshooting and monitoring of ICT Networking services mainly Cisco Meraki Firewalls, Routers, Switches, and Wi-Fi devices, familiarity with fundamental information security concepts.
  • Proven experience in and knowledge of corporate email management systems IDAM as well as ERP system.

Desired Skills:

  • Knowledge of UNDP’s rules and regulations would be an advantage.
  • Experience of working in ICT private sector.
  • Previous work experience in the UN/INGO is an asset.

Required Language(s):

  • Proficiency both in Arabic and English languages is required.

Professional Certificates:

  • Certifications in CCNA, MSCA, MCSE or MCP are an asset.

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Type of Opportunity Internships
Deadline09 June,2024



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