UNDP Operations Associate, VSC Operations Support in Germany || Apply Now

The UNDP Operations Associate, VSC Operations Support contributes to the administrative and operational effectiveness of the Volunteer Services Centre (VSC) processes. S/he coordinates with relevant partner-sections to ensure high quality and integrated inputs to the development and optimization of processes, activities, tasks, Standard Operating Procedures (SOPs), and systems that affect the quality of services provided by VSC.

Duties and Responsibilities

1. Support the implementation of the Volunteer Services Centre operational strategies

• Continuous review of service delivery and provision of technical advice and ways forward to enhance cost efficiency and effectiveness in the Volunteer Services Centre.
• Ensure results-oriented budget workplans are available and followed up in line with the VSC mandate and the UNV Strategic Framework.
• Support the compliance review of VSC operational activities in the context of relevant UNV/UNDP rules and policies.
• Elaborate/review/monitor the implementation of VSC relevant standard operating procedures (SOPs) and administrative guidelines provided.
• Coordination of client surveys and surveys for organization of the VSC services, analysis of results. Initiation and coordination of activities to improve, if required.

• Ensure compliance with UNV/UNDP rules and regulations regarding financial processes performed by the VSC and continuous learning and improvement of VSC processes, (e.g. labor schedule management, PPM error correction, SCA rejects management, etc.).
• Maintain financial records and perform reporting and audit follow up as applicable to the VSC
• Collection, consolidation, liaison and provision of substantive input to knowledge bases, SOP’s and dashboards managed by other UNV sections.
• Regular updates and reporting of operational indicators to the VSC team and relevant sections and stakeholders as required.

3. Ensures VSC-relevant knowledge and training gaps are closed

• Identifying individual and organizational knowledge and training gaps using quantitative and qualitative methodology (performing knowledge audits, analyzing knowledge related metrics, keep abreast of industry trends and developments).
• Contribute to continuous capacity building of individuals and teams in the VSC.
• Contribute to the build-up and maintenance of corporate knowledge sharing platforms and information repositories in close collaboration and liaison with relevant sections and stakeholders.
• Sound contributions to knowledge networks and communities of practice.

4. Contribute to the advancement of a common business operations strategy and the efficiency agenda for VSC as part of the UNV mobilization cycle

• Continuous improvement of VSC business processes to enhance efficiency and effectiveness and updating, optimizing and maintaining the VSC relevant business process model.
• Contribute to digitalization initiatives of VSC relevant business processes in close collaboration with other relevant sections.
• Contributing to agile and lean management initiatives, e.g., formulation of Objectives and Key Results, application of the Deming-Cycle for continuous improvement initiatives, facilitate retrospectives, implement KANBAN, Gemba, etc.

• Organize meetings, working groups, events and retreats, upon request, including drafting of agenda, taking meeting notes and providing supporting documentation.
• Follow up on deadlines, commitments made, actions taken as assigned by the supervisor.
• Provide other administrative support as requested (procurement, travel, payments, etc.).

Check: UNDP Economist 2024 (Nationals only) in Philippines | Paid Internship