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UNDP Operations Associate, VSC Operations Support in Germany || Apply Now

UNDP Operations Associate, VSC Operations Support in Germany || Apply Now

Country: Germany
City: Bonn
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UNDP Operations Associate, VSC Operations Support in Germany || Apply Now

The UNDP Operations Associate, VSC Operations Support contributes to the administrative and operational effectiveness of the Volunteer Services Centre (VSC) processes. S/he coordinates with relevant partner-sections to ensure high quality and integrated inputs to the development and optimization of processes, activities, tasks, Standard Operating Procedures (SOPs), and systems that affect the quality of services provided by VSC.

Duties and Responsibilities

1. Support the implementation of the Volunteer Services Centre operational strategies

  • Continuous review of service delivery and provision of technical advice and ways forward to enhance cost efficiency and effectiveness in the Volunteer Services Centre.
  • Ensure results-oriented budget workplans are available and followed up in line with the VSC mandate and the UNV Strategic Framework.
  • Support the compliance review of VSC operational activities in the context of relevant UNV/UNDP rules and policies.
  • Elaborate/review/monitor the implementation of VSC relevant standard operating procedures (SOPs) and administrative guidelines provided.
  • Coordination of client surveys and surveys for organization of the VSC services, analysis of results. Initiation and coordination of activities to improve, if required.
2. Provides support for effective operational, administrative, and financial control in the office
  • Ensure compliance with UNV/UNDP rules and regulations regarding financial processes performed by the VSC and continuous learning and improvement of VSC processes, (e.g. labor schedule management, PPM error correction, SCA rejects management, etc.).
  • Maintain financial records and perform reporting and audit follow up as applicable to the VSC
  • Collection, consolidation, liaison and provision of substantive input to knowledge bases, SOP’s and dashboards managed by other UNV sections.
  • Regular updates and reporting of operational indicators to the VSC team and relevant sections and stakeholders as required.

3. Ensures VSC-relevant knowledge and training gaps are closed

  • Identifying individual and organizational knowledge and training gaps using quantitative and qualitative methodology (performing knowledge audits, analyzing knowledge related metrics, keep abreast of industry trends and developments).
  • Contribute to continuous capacity building of individuals and teams in the VSC.
  • Contribute to the build-up and maintenance of corporate knowledge sharing platforms and information repositories in close collaboration and liaison with relevant sections and stakeholders.
  • Sound contributions to knowledge networks and communities of practice.

4. Contribute to the advancement of a common business operations strategy and the efficiency agenda for VSC as part of the UNV mobilization cycle

  • Continuous improvement of VSC business processes to enhance efficiency and effectiveness and updating, optimizing and maintaining the VSC relevant business process model.
  • Contribute to digitalization initiatives of VSC relevant business processes in close collaboration with other relevant sections.
  • Contributing to agile and lean management initiatives, e.g., formulation of Objectives and Key Results, application of the Deming-Cycle for continuous improvement initiatives, facilitate retrospectives, implement KANBAN, Gemba, etc.
5. Provide Administrative Support to the Section focusing on the achievement of the following results:
  • Organize meetings, working groups, events and retreats, upon request, including drafting of agenda, taking meeting notes and providing supporting documentation.
  • Follow up on deadlines, commitments made, actions taken as assigned by the supervisor.
  • Provide other administrative support as requested (procurement, travel, payments, etc.).

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Required Skills and Experience for UNDP Operations Associate

  • Secondary education is required.
  • University Degree in Business or Public Administration, Management or equivalent field will be given due consideration, but it is not a distinct requirement.
  • Certification in Design Thinking, User Experience (UX) Design, BPMN Process Design, LEAN, Six Sigma or similar relevant fields is a distinct advantage
  • Minimum of 7 years (with High school diploma) or 4 years (with bachelor’s degree) of working experience in administration, business process improvement, capacity building at the national or international level.
  • Experience at the national or international level in creating SOPs, user-handbooks and operational training material, video guided-support, process communication is desirable.
  • Previous administrative/operations support experience is an asset.
  • Experience in the usage of computers and office software packages (MS Word, Excel, Powerpoint, Sharepoint, etc.) is required.
  • Experience in the use of an ERP system, such as ATLAS, Quantum or UMOJA or in handling of similar web based management systems is an asset.
  • Fluency in English is required.
  • Knowledge about the UN and Administrative Rules and Regulations is an advantage.
Note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

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Type of Opportunity Internships
Deadline24 June,2024



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