UNDP Programme Associate, Online Volunteering || Apply Now |
Reporting to the Manager, Regional Office/Chief, New York Office, and with the technical guidance of the Programme Specialist at the Volunteer Solutions Section (VSS) at headquarters, the Programme Associate, Online Volunteering is responsible for OV service provision and delivery. He/she contributes to and supports the Online Volunteer demand generation, forecasting and advocacy efforts of the UNV New York and Regional Offices and Field Units (FUs) to increase engagement and demand of Online Volunteers with a focus on the UN system, with the goal to achieve the UNV Strategic Framework targets and expand volunteering opportunities.
Duties and Responsibilities of Online Volunteering
1. Online Volunteering service provision and advisory support to partners
- Ensure Online Volunteer assignments quality review and advise partners on suggested changes.
- Ensure that Online Volunteer assignments are posted and advertised in a timely manner;
- Screen organizations’ registrations, ensuring information is complete, assessing compliance with established criteria, verifying applicant organizations’ goals and activities;
- Monitor collaboration with partners and escalate to the Regional Manager and OV Programme Analyst when and if relevant;
- Contribute to regular dialogues with partners to answer questions and share innovative solutions;
- Provide technical assistance and guidance on corporate applications and help users of the OV service to overcome technical and other issues;
- In coordination with the Results-based Management Analyst, share monthly updates on current trends and perspectives on OV by analyzing OV users and partner organizations;
- Prepare and share analysis on the OV users’ feedback upon request;
- Respond to Service Desk level 2 queries.
2. Business development for Online Volunteer assignments
- Support demand generation of Online Volunteer assignments by UN partners, public institutions, non-governmental organizations (NGOs) and civil society organizations;
- Support and contribute to regional promotion efforts of OV solutions through partner interaction, regular partnership meetings and consultations;
- Contribute to targeted advocacy on engaging UN Volunteers and Online Volunteers to support the UN systems’ efforts on development and peace;
- Assist OV outreach to partners and relevant organizations through networking, building relationships, and delivering information meetings and workshops;
- Support regional and country forecasting of Online Volunteer assignments;
- Assist with planning and organizing events to promote the UNV offer among UN entities, Government entities/public institutions, NGOs, UN Volunteers, and other target groups;
- Contribute to the development and design of tailored OV offers and other creative business solutions, including onsite-online combination;
- Support the Regional or New York Office with the development of innovative OV solutions and service lines
3. Knowledge generation and management
- Support the codification, exchange and sharing of UNV offer and OV -related knowledge;
- In coordination with the regional communications team, support the Regional or New York Office in delivering OV-related webinars, producing visibility tools, and drafting knowledge products;
- Closely follow OV collaborations by partners and support the Communication team to collect information, draft stories, articles, social media posts and other relevant materials for the website, social media channels and knowledge sharing;
- Build capacities of the regional team on OV;
- Conduct research on digital or online volunteering trends and services or similar product line approaches and marketing;
- In coordination with the regional communications team, provide input for internal and external presentations, communications, leaflets and guidance notes;
- Contribute to development and implementation of marketing plans for OV
- Collect and enhance knowledge base with good practices and innovative solutions for OV.
4. Improvement of the corporate Online Volunteering offer
- Provide inputs on the UNV corporate OV offer and talent acquisition refinement and strategy, including UN Volunteer and Online Volunteer combination;
- Support and provide inputs on OV business requirements and systems improvements for continuous systems and data optimization;
- Regular follow up on trends and brief the Regional Office/New York Office and OV Programme Specialist on mitigation measures or new business solutions regarding OV;
- Provide inputs on OV to the corporate global and regional reporting, addressing the progress of performance in line with the new Strategic Framework for 2022 – 2025;
- Contribute to the integration of onsite and online offers to partners.
Check : UN SDSN Deputy Network Coordinator, Southeast Asia
Required Skills and Experience
Education:
- Secondary education with technical training in business administration or related areas is required.
- A university degree (Bachelor’s degree) in business administration or related area will be given due consideration, but it is not a requirement.
Experience:
- A minimum of 6 years (with secondary education) or 3 years (with bachelor’s degree) of progressively responsible work experience at the national and/or international level in project management, international development, partnerships relations or relevant programmes is required
- Experience with a volunteer involving organization, UN or other international development organization is an asset
- Experience in developing countries is desirable
- Experience in drafting and formulation and editing of reports is an asset
- Sound command of personal computers and corporate office software packages (MS Word, Excel, ERP, Sales Force, etc.); and email/internet; familiarity with database management; and office technology equipment
- Fluency in English
- Fluency in Russian desirable
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