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Vacancy for IT Assistant at The World Bank in the USA

Vacancy for IT Assistant at The World Bank in the USA

Country: USA
City: New York, NY
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Apply for Vacancy for IT Assistant at The World Bank in the USA. The deadline for this job is 10th June 2021.


Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. Also, with 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.


  • Serve as point of contact on all matters related to hardware, software and communications support for WBG users and visitors in the CO;
  • Also, help with deployments and implementation of various hardware (personal productivity devices, MFDs, network equipment, servers…), software, telephony and video conferencing systems;
  • Provide IT training for staff, particularly for newly hired staff;
  • Similarly, setup, configure, and maintain videoconference, audio-visual equipment and other electronic devices for presentations or conferences;
  • When necessary, support installation, maintenance and upgrades of local networks and communications infrastructure as part of the office infrastructure projects;
  • Assist staff in procurement of smartphones, tablets and other mobile devices;
  • Document, maintain and enhance work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution;
  • Likewise, disseminate relevant IT information to Country Office and visiting staff;
  • Collect feedback on IT services from clients, through surveys and other tools, and inform other IT colleagues in the office, Region and if necessary, inform other relevant ITS teams; track trending of issues and escalate, as appropriate;
  • Additionally, assist in establishing of the IT budget for the CO;
  • Evaluate and pilot / test new products and services, both hardware and software in coordination with ITS;
  • Furthermore, propose IT applications and coordinate their implementations; provide local expertise on all WBG Standard Software and Corporate applications.

Selection Criteria

  • Bachelor’s degree in Computer Systems/Sciences/IT with a minimum of 3 years of relevant experience, preferably with donor/funded, International Organizations/Institutions or reputable telecom/IT sector or Associates Degree with a minimum of 5 years relevant experience.
  • Also, good Knowledge of IT Technologies (Troubleshooting, Windows Platform, Exchange, Microsoft Office, Printers, Scanners, Servers and alike);
  • Experience of serving Clients in a multi-cultural environment.


  • Good Knowledge of IT Technologies: Windows Platform, Microsoft Office, MFD, Servers, Smartphones etc.
  • Similarly, strong client service skills and the ability to work under pressure with accuracy and professionalism.
  • Understanding of Microsoft Active Directory, DNS service and other networking methods and technologies.
  • Proficiency in the recent Microsoft Windows applications.
  • Likewise, in-depth knowledge of MS Outlook and Office products.
  • Knowledge of Network communication technologies and other WAN/LAN products.
  • Furthermore, familiarity with IP Telephony and troubleshooting.
  • Good knowledge and experience of setting up and supporting Videoconference Facilities.
  • Comfortable using remote access technologies and remote troubleshooting.
  • Similarly, good communications skills, the ability to listen and describe the problem and proposed solution.
  • Written and spoken communication skills in English is mandatory. Knowledge of French is advantageous.
  • General knowledge of the mission and business requirements of the World Bank Group.
  • Also, proven ability to work alone and in a team environment.

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Type of Opportunity General Job
Deadline10 June,2021
Company NameThe World Bank
CityNew York, NY



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